Orders
4.1 All Orders for Services made by you will be subject to our Terms and
Conditions.
4.2 You may change your Order at any time before We begin providing the
Services by contacting Us. Requests to change Orders do not need to
be made in writing but must be approved in writing by Us before they
take effect. Once we have begun providing the Services any Request to
change your Order may be considered and accepted at our sole
discretion.
4.3 If your Order is changed We will inform you of any change to the Price
in writing.
4.4 You may cancel your Order within 14 days of placing it as long as you
have not started using the Services either by downloading part of or all
of the digital online content program comprised in the Services and or
attending any coaching programme included in the Services. If you
request that your Order be cancelled, you must confirm this in writing. If
you wish to cancel the Services after this time period, or once We have
begun providing the Services, you will be not liable for a refund.
4.5 We may cancel your Order at any time before We begin providing the
Services due to the unavailability of required personnel or materials, or
due to the occurrence of an event outside of Our reasonable control. If
such cancellation is necessary, We will inform you as soon as is
reasonably possible. Cancellations will be confirmed in writing.
Cancellation
10.1 If you wish to cancel your Order for the Services before the Services
begin, you may do so under sub-Clause 4.4.
10.2 Once We have begun providing the Services, you are unable to cancel
the Services and the Contract at any time by giving Us 14 days written
notice. If you have made any payment to Us for any Services We have
not yet provided, these sums will be refunded to you as soon as is
reasonably possible, and in any event within 14 Calendar Days of Our
acceptance of your cancellation. If We have provided Services that you
have not yet paid for, the sums due will be deducted from any refund
due to you or, if no refund is due, We will invoice you for those sums
and you will be required to make payment.
10.3 If any of the following occur, you may cancel the Services and the
Contract immediately by giving Us written notice. If you have made any
payment to Us for any Services We have not yet provided, these sums
will be refunded to you as soon as is reasonably possible, and in any
event within 14 Calendar Days of Our acceptance of your cancellation.
If We have provided Services that you have not yet paid for, the sums
due will be deducted from any refund due to you or, if no refund is due,
We will invoice you for those sums and you will be required to make
payment. If you cancel because of Our breach under sub-Clause 10.3.1,
you will not be required to make any payments to Us. You will not be
required to give 14 days’ notice in these circumstances:
10.3.1 We have breached the Contract in any material way and have
failed to remedy that breach within 14 days of you asking Us to
do so in writing; or
10.3.2 We enter into liquidation or have an administrator or receiver
appointed over Our assets; or
10.3.3 We are unable to provide the Services due to an event outside
of Our control (as under sub-Clause 9.2.4); or
10.3.4 We change these Terms and Conditions to your material
disadvantage.
10.4 We may cancel your Order for the Services before the Services begin
under sub-Clause 4.5.
10.5 Once We have begun providing the Services, We may cancel the
Services and the Contract at any time by giving you 7 days written
notice. If you have made any payment to Us for any Services We have
not yet provided, these sums will be refunded to you as soon as is
reasonably possible, and in any event within 14 Calendar Days of Our
cancellation notice. If We have provided Services that you have not yet
paid for, the sums due will be deducted from any refund due to you or, if
no refund is due, We will invoice you for those sums and you will be
required to make payment.
10.6 If any of the following occur, We may cancel the Services and the
Contract immediately by giving you written notice. If you have made
any payment to Us for any Services We have not yet provided, these
sums will be refunded to you as soon as is reasonably possible, and in
any event within 14 Calendar Days of Our cancellation notice. If We
have provided Services that you have not yet paid for, the sums due will
be deducted from any refund due to you or, if no refund is due, We will
invoice you for those sums and you will be required to make payment.
We will not be required to give 5 days notice in these circumstances:
10.6.1 You fail to make a payment on time; or
10.6.2 You have breached the Contract in any material way and have
failed to remedy that breach within 7 days of Us asking you to
do so in writing; or
10.6.3 We are unable to provide the Services due to an event outside
of Our control (for a period longer than that in sub-Clause
9.2.5).
10.7 For the purposes of this Clause 10 (and in particular, sub-Clauses
10.3.1 and 10.6.2) a breach of the Contract will be considered ‘material’
if it is not minimal or trivial in its consequences to the terminating party
(i.e. you under sub-Clause 10.3.1 and Us under sub-Clause 10.6.2). In
deciding whether or not a breach is material no regard will be had to
whether it was caused by any accident, mishap, mistake or
misunderstanding.
10.8 We reserve the right to cancel this Agreement without a refund if You
disrupt or act in a disruptive way during the coaching sessions whether
as a private client or as a group client.
10.9 We also reserve the right to cancel this Agreement if You miss more
than three (3) live coaching sessions without giving us notice or the
requisite notice.
Contact
If you have any questions regarding this policy, or your dealings with our website, please contact us here.